Starter
Best value£99/month
1 staff account included
LoadingLoadingLoadingLoadingOne shared workflow — enquiry, quote, diary, job sheet, invoice — that does not care which trade you are in. And one honest answer about the part that does: plumbing and heating is not a configured trade in Cushty today. Roofing is the one we run in production. Where that leaves you is spelled out below.
The shared workflow below is real and live, and much of it maps onto a plumbing and heating business as it stands. What is not real yet is Cushty speaking your trade: job types, note prompts, lead sources and the booking reference your customers see are roofing's, and today they change by rebuilding the software rather than in a settings page. Roofing is the only trade we can set a business up on. Better you read that here than find it in week two.
Named plainly, from our own review, so you can judge whether any of it matters to your business.
The reason your trade is not configured comes down to one piece of architecture: the trade's vocabulary is compiled into the software when it is built, so changing a job type or a label is a release rather than a setting. Work on moving that to something we can set per business is under way. We are not going to give you a date for it — we would be guessing, and you would be planning around our guess.
One thing to be plain about on cost: the implementation fee does not cover building a trade configuration. It is not in the fee, it cannot be added to the fee, and paying does not bring it forward — it is engineering work on the platform, not something somebody changes during onboarding. What the fee does cover, we will set out in writing before you pay anything.
A non-roofing enquiry is a welcome one. This is a conversation about how your business runs and a straight answer on which parts of Cushty would serve you today — not a demo pretending your trade is finished, and not a form that puts you on a list.
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These are platform parts of Cushty, not roofing parts. They behave the same for a plumber, a cleaner and a roofer, and they are what the case for Cushty actually rests on.
See it in action · 36s
Follow a plumbing and heating callout through the job record to invoicing.
Demo records and labelled workflow illustrations. English narration and captions available.
See Cushty in a demo →Choose voice or silent playback. Nothing plays automatically.
Brook Cottage calls about a cold radiator. Start a record for the visit. Check availability and assign Priya to the afternoon callout. On site, Priya records the replacement valve, a photo and the completion note. The office reviews the completed visit and recorded work before preparing the invoice. Keep the callout connected, from the first call to the invoice.
Customer phones in with a burst pipe at 3pm. Office checks who's nearest, books the engineer, the customer gets a confirmation text, and the engineer sees the address and customer history on their phone before they're out of the car park.
Multi-day projects with several engineers in and out. Each engineer logs their own hours, photos and notes against the same job. The office invoices the deposit on approval and the balance on sign-off, and each invoice is pushed to Xero.
Annual visits schedule themselves across a landlord's whole portfolio. Opted-in customers get a day-before reminder text, and engineers see the day's appointments with each address on their phone. The visit is a recurring job in Cushty; the formal CP12 stays in your Gas Safe-compliant certification tool — Cushty does not store or produce it.
Keep customer details, quotes, scheduled visits, job notes and invoices together across these services.
One product, one shared workflow, and a straight answer per trade about what is configured and what is not.
Cushty is designed for plumbing and heating businesses big enough to need real software but small enough that enterprise platforms are overkill — roughly 5 to 30 people, with a Starter plan for sole traders and one-van operations. Real onboarding, no separate consulting bill, all features on every plan.
Your business runs in its own separate database from day one, kept apart from other customers' data rather than pooled with it — details on the Security page.
Run by a UK-registered company, with UK tax codes through Xero, Stripe paid into your UK Stripe account, and a UK team that answers the support email.
No long-term tie-in. Pricing scales with staff accounts, not with which features you're allowed to use.
The core parts of Cushty that plumbing and heating engineers use day-to-day.
Same full platform on every plan — pick the size that matches your team.
The full Cushty platform, on every plan
Choose by staff numbers. Customer portal users are free, unlimited and never count towards your staff allowance.
Count everyone inside your business who needs their own login, including you.
Your recommended plan
Team
£249/month
£249/month includes 10 staff accounts
No additional accounts needed
Monthly subscription only. Setup is a separate quote. Review your staff accounts before subscribing. Existing agreements keep their prices.
Setup is quoted separately
Your setup quote sets out the scope, one-off price and payment terms. Review and accept it before paying for setup.
£99/month
1 staff account included
£249/month
10 staff accounts included
£549/month
25 staff accounts included
£999/month
50 staff accounts included
Staff beyond the included allowance cost £25 per account per month, on every plan.
Talk to us about bespoke integrations, support or service terms. A larger team can still use a standard plan.
All prices are in pounds sterling. Cushty Group Ltd is not VAT registered, so no VAT is added — the price you see is the price you pay. If that changes, we'll tell you before it affects a bill.
Then let's find out on a call rather than guess on a web page. Tell us how your business runs and we will tell you which parts of Cushty serve you today and which do not.
UK company · ICO-registered · Month to month · No obligation
