1
00:00:00,502 --> 00:00:03,492
Brook Cottage calls about a cold
radiator.

2
00:00:03,973 --> 00:00:05,827
Start a record for the visit.

3
00:00:07,464 --> 00:00:11,205
Check availability and assign
Priya to the afternoon callout.

4
00:00:14,476 --> 00:00:17,572
On site, Priya records the
replacement valve,

5
00:00:17,603 --> 00:00:19,669
a photo and the completion note.

6
00:00:22,502 --> 00:00:25,975
The office reviews the completed
visit and recorded work

7
00:00:25,985 --> 00:00:27,959
before preparing the invoice.

8
00:00:30,464 --> 00:00:33,368
Keep the callout connected, from
the first call to the

9
00:00:33,378 --> 00:00:34,165
invoice.