LoadingLoadingLoadingLoadingThe feature in detail: what an engineer sees on their phone, what gets captured on site, how a job moves through its statuses, and which controls the office keeps over the work in between.
Most service businesses don't have an office team chasing job status — they have one or two people doing everything between site visits. Cushty's job management is built around that reality. Engineers see only the jobs assigned to them. The office sees the diary, the open enquiries, and the work that hasn't been invoiced yet. Customers see what's been done. Nobody has to chase anybody for an update.
This page is about how the feature works. If you are earlier than that — comparing categories of software rather than the mechanics of a job sheet — the category overview covers what job management software is, what it replaces and what it costs.
Read the job management software overview for UK service businessesCustomer phones in. Office creates a job from their existing record, books the nearest engineer, and the customer gets a confirmation text. The engineer sees the job on their phone, completes it, and the customer signs off before the engineer drives away.
A landlord with twenty rental properties has a CP12 schedule. Cushty holds it as a recurring template, and when the next batch falls due the office raises all of them as real jobs in one action and assigns them — with a day-before reminder text to customers who've opted in.
A bathroom refit runs across four days with three engineers in and out. Each engineer uploads photos and notes against the same job, and the office invoices the lot in one go when sign-off lands.
A burst pipe customer phones back about a separate boiler issue. Office pulls up their record, sees the previous job, the photos, the parts used and the notes — and books the next visit without asking the customer to repeat themselves.
The accountant asks what every job in the period was invoiced at, what was paid and what's still outstanding. Office filters the report by date and downloads the CSV in two clicks. No spreadsheet stitched together from three apps.
The job is the middle of the workflow — these pages cover what happens either side of it.
Book a 30-minute walkthrough and we'll set up the job management flow around how you already work — including importing your existing customers and recurring contracts.
Book a 30-minute walkthrough — we'll show you how Cushty fits your business. No commitment, no contract until you choose to subscribe.
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