LoadingLoadingLoadingLoadingThe day-to-day mechanics: how engineer availability is held, how jobs get allocated and moved, how recurring visits generate themselves, and what an engineer sees on their phone at seven in the morning.
Most service businesses don't have a scheduling problem in the way that enterprise software assumes. They have a 'who's actually doing what tomorrow' problem. A whiteboard works on Monday morning and falls apart by Wednesday afternoon. Cushty's scheduling is built for the middle ground — visible to the team, editable from the van, intelligent enough to flag double-bookings before they happen, but not so complex that it needs a dispatcher to operate.
This page is about how the calendar behaves once you are using it. If you are still comparing categories of software rather than the mechanics of a diary, the category overview covers what scheduling software replaces and what it costs.
Read the scheduling software overview for UK service businessesCustomer phones in with an urgent problem. Office opens the calendar, sees which engineer has the smallest job today and the closest postcode, and slots the callout in. Engineer is notified on their phone before the next coffee.
A gas engineer has thirty CP12s due this month. Cushty raises them all from the recurring template in one action, and the office allocates them across the diary — with a warning if a day lands on someone's leave or outside working hours.
Engineer marks two weeks off in May. The diary knows, so it warns the office if anything tries to land there rather than letting it slip through unnoticed. Cover is the office's call — reassigning a job to another engineer is a couple of taps, but Cushty won't do it behind your back.
A customer cancels for tomorrow. Office drags the job to the next available slot, customers who've opted in to texts get a confirmation of the new time, and the engineer's day reshuffles automatically.
Engineer opens Cushty on their phone in the morning and sees today's jobs with the addresses, the site access notes and the customer notes already loaded — and nothing that isn't theirs. Ordering the run is their call; Cushty doesn't sequence it for them.
Scheduling sits between the booking and the work — these pages cover both ends.
Book a 30-minute walkthrough and we'll show you how the calendar handles your real-world diary — recurring templates, engineer availability, conflict warnings and the inevitable last-minute changes.
Book a 30-minute walkthrough — we'll show you how Cushty fits your business. No commitment, no contract until you choose to subscribe.
UK-hosted · GDPR compliant · Month to month · Cancel any time
