LoadingLoadingLoadingLoadingA general-purpose CRM doesn't know what a job is. Cushty is customer management and lightweight CRM built around the work you actually deliver: every customer connected to their sites, enquiries, quotes, jobs, invoices and payments — so when a customer calls back six months later, the whole history is already in front of you.
Generic CRMs (Salesforce, HubSpot, Pipedrive) are built around a sales pipeline — leads, opportunities, deals closed. That model misses how service businesses actually live with customers: you do the work, you keep the relationship, the customer comes back. A service-business CRM has to carry the operational history of every job alongside the contact details — and turn enquiries into bookings, not deals into contracts. If your problem is outbound sales campaigns, complex opportunity pipelines or marketing automation, those tools remain the right answer; Cushty's job is the customer side of running the work.
This page covers why operational customer management beats a generic CRM. The feature page covers the mechanics — records, sites, history, the enquiry pipeline and the customer portal.
See how customer management works in CushtyBecause a CRM that doesn't know what a job is, isn't really a CRM for you.
Every customer's history is a list of jobs done, not a list of stages in a sales pipeline. That's how service businesses actually think about their customers.
With a generic CRM you end up running it alongside scheduling software, invoicing software, a payments tool and a portal. Cushty is all of those, in one record per customer.
Most CRMs make customer self-service a paid add-on. Cushty includes a branded customer portal on every plan — quote approval and signature, card payment, job status and history.
Enterprise CRM pricing charges for every licence and gates features behind tiers. Cushty's Team plan includes 8 staff accounts for £249/month, and every feature is available from day one.
The operational pieces that make the CRM useful — explored in depth.
Same full platform on every plan — pick the size that matches your team.
£149/month
1 staff account
+ £149 one-off implementation fee
For one-person operations — sole traders and owner-operators running the whole show themselves.
£249/month
8 staff accounts included · additional accounts £30/month
+ £249 one-off implementation fee
For typical small-to-mid teams — admin, schedulers, and field staff all in one place.
Contact us
Pricing based on your requirements
Implementation quoted separately
For multi-site operators with bespoke integration, SLA, and success-manager requirements.
Book a 30-minute walkthrough — we'll show you how Cushty fits your business. No commitment, no contract until you choose to subscribe.
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