Starter
Best value£99/month
1 staff account included
LoadingLoadingLoadingLoadingA general-purpose CRM doesn't know what a job is. Cushty is customer management and lightweight CRM built around the work you actually deliver: every customer connected to their sites, enquiries, quotes, jobs, invoices and payments — so when a customer calls back six months later, the whole history is already in front of you.
Generic CRMs (Salesforce, HubSpot, Pipedrive) are built around a sales pipeline — leads, opportunities, deals closed. That model misses how service businesses actually live with customers: you do the work, you keep the relationship, the customer comes back. A service-business CRM has to carry the operational history of every job alongside the contact details — and turn enquiries into bookings, not deals into contracts. If your problem is outbound sales campaigns, complex opportunity pipelines or marketing automation, those tools remain the right answer; Cushty's job is the customer side of running the work.
This page covers why operational customer management beats a generic CRM. The feature page covers the mechanics — records, sites, history, the enquiry pipeline and the customer portal.
See how customer management works in CushtyBecause a CRM that doesn't know what a job is, isn't really a CRM for you.
Every customer's history is a list of jobs done, not a list of stages in a sales pipeline. That's how service businesses actually think about their customers.
With a generic CRM you end up running it alongside scheduling software, invoicing software, a payments tool and a portal. Cushty is all of those, in one record per customer.
Most CRMs make customer self-service a paid add-on. Cushty includes a branded customer portal on every plan — quote approval and signature, card payment, job status and history.
Enterprise CRM pricing charges for every licence and gates features behind tiers. Cushty's Team plan includes 10 staff accounts for £249/month, and every feature is available from day one.
The operational pieces that make the CRM useful — explored in depth.
Same full platform on every plan — pick the size that matches your team.
The full Cushty platform, on every plan
Choose by staff numbers. Customer portal users are free, unlimited and never count towards your staff allowance.
Count everyone inside your business who needs their own login, including you.
Your recommended plan
Team
£249/month
£249/month includes 10 staff accounts
No additional accounts needed
Monthly subscription only. Setup is a separate quote. Review your staff accounts before subscribing. Existing agreements keep their prices.
Setup is quoted separately
Your setup quote sets out the scope, one-off price and payment terms. Review and accept it before paying for setup.
£99/month
1 staff account included
£249/month
10 staff accounts included
£549/month
25 staff accounts included
£999/month
50 staff accounts included
Staff beyond the included allowance cost £25 per account per month, on every plan.
Talk to us about bespoke integrations, support or service terms. A larger team can still use a standard plan.
All prices are in pounds sterling. Cushty Group Ltd is not VAT registered, so no VAT is added — the price you see is the price you pay. If that changes, we'll tell you before it affects a bill.
Book a 30-minute walkthrough — we'll show you how Cushty fits your business. No commitment, no contract until you choose to subscribe.
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