Questions, answered

No. Cushty runs in your browser on any phone, tablet or computer. Engineers don't need to download an app to use it on site.

Two ways. You can sign up free at portal.cushty.io/sign-up, set up your workspace and pick a plan whenever you're ready — we build your own environment within 2–5 working days of you subscribing. Or book a 30-minute demo if you'd rather see it applied to your business first; we'll walk you through it and onboard you afterwards.

No. You can sign up free, with no card, and look around the portal before you decide; running real jobs, quotes and invoices starts when you pick a plan. A demo is the right call if you want a guided walkthrough or are weighing us against another tool, but it's not a gate.

Signing up is free and needs no card. Free, you can create your workspace, add your business details, invite teammates and look around the portal to see how everything is laid out. Running real work — live jobs, quotes, invoices, the customer portal and the integrations — starts when you pick a plan, because that is when we build the private environment your data lives in. The 2–5 working day setup window starts from the day you subscribe.

Your own environment is ready within 2–5 working days of subscribing. Going live is a separate question: it depends on how much configuration you want in place first and how quickly your team can give us the decisions we need, so we won’t quote you a number here — a two-site business and a thirty-engineer business are not the same project. We set the platform up around your workflow, bring your customers across from Xero if that’s where they live (the one import we do), and walk your team through the parts they’ll use. You get a specific plan with dates after the discovery call.

Starter is £99/month with 1 staff account, Team is £249/month with 10, Growth is £549/month with 25, and Operations is £999/month with 50. Extra accounts cost £25/month on every priced plan. Setup is quoted and agreed separately. Customer portal users are free and never count as staff accounts. Every plan includes the full platform. New prices apply to new subscriptions and voluntary plan changes; existing subscriptions keep their current pricing until a change is agreed.

No long-term contract — Cushty is month to month; cancel any time from your account settings. Setup is quoted and agreed separately, including its scope, price and payment terms before work begins.

Cushty Group Ltd is not VAT registered, so no VAT is added to any of the prices on this site. £249/month means £249 leaves your account. If our VAT position changes we will tell existing customers before it affects a bill.

One login for one person inside your business: you, office staff and anyone who signs in on their phone. Customers use their portal free and never count. An owner, an office manager and eight field staff need 10 accounts, covered by Team at £249/month.

Your plan covers the platform and the notifications it sends; we do not add per-job, per-invoice or per-message charges. The one cost billed outside Cushty is card processing: payments run through your own Stripe account, so Stripe charges you its standard UK fees directly, at whatever rate Stripe publishes. Cushty takes no cut of your payments.

Yes. The platform is built mobile-first for engineers in the field. Assigned jobs, photo uploads, notes and customer sign-off all work on any phone or tablet — no app to download.

Yes. Every customer gets their own portal where they can see job status, approve and sign quotes, and pay invoices by card. They don't need an account or password — they get in via a secure email link. Completed work is signed off on the engineer's phone on site, or through a separate secure emailed link.

Xero for accounting (invoices and payments are pushed to Xero automatically; nothing is pulled back), Stripe for online card payments paid straight into your own Stripe account, and built-in customer messaging. Quotes, invoices, follow-ups and overdue reminders go by email; booking confirmations, day-before reminders and on-the-way notices go by text to opted-in customers.

Customers can pay by card through Stripe — every invoice carries a payment link and the payment is reconciled against the invoice automatically. You can also record bank transfers and cash payments by hand. Deposits on accepted quotes are supported and show as a deduction on the final invoice.

Xero is supported today. QuickBooks is on the roadmap — let us know if you need it and we'll prioritise it.

Within the shape of the product, yes — that’s part of what the dedicated environment is for. We set up your quote line-item presets, recurring templates, branded documents, document wording and payment terms around how you already operate. Job types and the product’s own labels are not among them: they come with your trade’s setup, where Cushty is configured for your trade, and are built into the software rather than set per business. We show you exactly what your team will see on the discovery call. We also don’t add custom database fields: the job, client and site records have a fixed shape, and anything outside it lives in notes and attachments.

Yes. VAT handling, GBP pricing, British date formats, Xero integration with UK tax codes and Stripe payments paid straight into your UK Stripe account.

Every business gets a dedicated environment — your data doesn't share a database with any other Cushty customer — and Cushty Group Ltd is a UK-registered, ICO-registered company that handles your data under UK and EU data protection law. We don't publish a region-by-region hosting claim at the moment: we're re-confirming the region of every service that touches your data. If you need the exact regions and our sub-processor list for a tender or an audit, ask us and we'll send you what we've confirmed.

Data is encrypted in transit and at rest, and every business runs in its own isolated database on a managed Postgres platform. We don't publish a backup schedule or a recovery time — if those terms matter for a tender or an audit, ask us and we'll tell you exactly where we are. Our security page sets out what we do and don't claim.

You do. You can export your records whenever you want — one download with your jobs, customers, quotes, invoices, payments and notes as CSV files. Photos and documents are listed in that export with their job, filename and who uploaded them, but the image and document files aren't included in it: download anything you want to keep from the app while your account is open.