LoadingLoadingLoadingLoadingJobber is a polished North American tool that's strong in residential home services. For UK service businesses with B2B work, CIS obligations, or commercial clients, the gaps are UK feature depth, tier gating, and a workflow tuned for North American home services.
Jobber is well-built for what it was designed for. The fit question is whether your business shape matches that design.
| Criterion | Jobber | Cushty |
|---|---|---|
| Best fit | US/Canadian home services, residential focus | UK service businesses with mixed B2B/B2C work |
| UK features | Bolted on, US-skewed defaults | Built for the UK from day one — CIS, VAT, RCVAT, applications, retentions |
| Tier model | Basic features sit behind expensive tiers | One product, one configuration, no feature gating |
| Workflow shape | Residential template — visits, recurring services, self-service portal | Configured to your operational shape, commercial or residential |
Jobber works in the UK. It wasn't built for the UK. That distinction shows up in four specific places.
Jobber operates in the UK but it wasn't built for the UK. CIS deductions aren't native. VAT handling is generic. Reverse-charge VAT, retentions and applications for payment — all common in UK service work — aren't there. Cushty was built around UK service businesses from day one, so these are native, not workarounds.
Jobber's strongest workflow is residential home services — recurring visits, customer portal, online booking. If that's your business, fine. If your work is commercial, B2B, or has complex job structures, you spend a lot of time bending your process to fit a tool that wasn't designed for it. Cushty is configured to how your business actually works.
Jobber's lower tiers don't include features most growing businesses need — automated reminders, custom fields, advanced reporting. You get pushed to a higher tier for things that should be standard. Cushty is one product with one configuration — no upsell ladder for core features.
Date formats, currency assumptions, sales-tax modelling instead of VAT, tip handling, US-style invoices. Everything is fixable, none of it should need fixing. Cushty doesn't make you correct for the country it wasn't built in.
The honest version. Where Jobber is genuinely better, we say so.
| Feature | Jobber | Cushty |
|---|---|---|
| UK CIS, VAT and RCVAT | Bolt-ons and workarounds | Built in — CIS, reverse-charge VAT, retentions, applications for payment |
| Commercial and B2B workflows | Designed around residential | Built for B2B service ops as the primary case |
| Customer self-service portal | Strong — residential focus | Available, configured to whether your customers actually use it |
| Recurring visits and contracts | Excellent for residential cadence | Strong, plus applications for payment for staged work |
| Quoting | Standard line-item quotes | Multi-page quotes, scope notes, variations, signed acceptance |
| Reporting | Basic dashboards; depth is tier-gated | Custom reports, no tier gating |
| Pricing model | Tiered per-user with feature gating | Per business, no feature gates |
| Onboarding | Self-serve, tier-gated training | Real onboarding, configured to your workflow, included |
Not every business should switch. Here's where Jobber wins.
Lawn care, residential cleaning, pool services, pest control — Jobber is genuinely good at this. The recurring booking workflow, customer self-service portal and online scheduling were built for exactly this shape of business. If that's you, Jobber is competitive and switching may not be worth the disruption.
Cushty is built for UK service businesses. If your work is primarily in the US, Canada or Australia, Jobber and other regional tools will fit your tax model, customer expectations and invoice formats better than we will.
If a meaningful slice of your customer base books appointments, pays invoices and chats with you through Jobber's portal, that's real switching cost. Account for the customer experience change honestly, not just the back-office change.
A realistic version of the first 90 days. No fairy tale.
Discovery call. We look at your Jobber workflow, your customer touchpoints, and whether your business shape is genuinely commercial-leaning or residential-heavy. If Jobber is still the right tool for you, we'll tell you.
Configuration around UK realities. CIS rules, VAT including reverse-charge if relevant, retentions and applications if you do staged billing. Client and job history come across from Jobber via export.
Running on Cushty. The change most teams notice first: the tool stopped fighting them on UK fundamentals — invoices look right, VAT works right, CIS is automatic, and there's no upsell every time they try to do something basic.
Book a 30-minute walkthrough — we'll show you how Cushty fits your business. No commitment, no contract until you choose to subscribe.
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