Send the quote before you've left the car park.

Why service businesses lose work — and how quoting fixes it

In most service trades, the customer who quotes first wins the job — not the customer with the lowest price. A quote that arrives by email two days after the site visit competes against a quote that landed in the customer's inbox before the engineer drove home. Cushty's quoting is built around that reality: build the quote on site from reusable templates, send it before you leave, and follow up automatically if it goes quiet.

1. Quote-on-site after a survey

   Engineer does a site visit, builds the quote on their phone from a saved template, and sends it before they leave the property. Customer approves it from the link while the engineer is still driving home.

2. Quote follow-up that doesn't feel pushy

   Three days after a quote is sent, Cushty sends a soft follow-up email — 'Just checking you've had a chance to look this over.' The owner doesn't have to remember to chase, and the customer doesn't feel hassled.

3. Deposit-on-approval

   For larger work, the quote carries a deposit Stripe link. Customer approves and pays the deposit in the same flow. The job is booked, materials are ordered, and the deposit reconciles against the parent job automatically.

4. Standardised quotes for repeat work

   Most service trades quote the same handful of jobs over and over. Cushty stores those as reusable templates — labour, materials, terms — so every new quote takes seconds, not an evening at the kitchen table.

5. Tracking the pipeline

   Owner sees how many quotes are out, which are approved, which are pending, and which have gone cold. Conversion-rate reporting tells you which job types and which customers actually convert.